FAQ

Do you have any questions or are there any uncertainties?
You can probably find them all on this page.

Frequently asked questions

You can add a product with the button " hindered" in shopping cart. Would you like to order several copies? Then adjust the number in the shopping cart and click on "Shopping Cart Update" .
With the button "Continue" you go back to the shop.
Finished shopping? Click on "Cancel"

The order is delivered via DPD.

  • You can add a product with the button " hindered" in shopping cart. Would you like to order several copies? Then adjust the number in the shopping cart and click on "Shopping Cart Update" .
  • With the button "Continue" you go back to the shop.
  • Finished shopping? Click on "Cancel"
  • Choose your payment method:

    • iDEAL
    • PayPal
    • Do you have a discount code? Fill it in and click on "Apply Card"
  • You will receive an overview of your order. Aren't you forgetting to check your order?

    • Is everything right? You can complete the order with the button "Put it down."
    • Do you want to change something? Click on "Continue Shopping" and adjust your order.
  • There is no guarantee on products supplied by BRACKET, but only if the product is defective upon delivery.

    All this in view of the fact that the products offered by BRACKET do not and do not require any factory guarantees. When using the products, be careful not to put them in contact with any external harmful factors.

  • Of course we hope you are satisfied with our products.

    We understand that this is not always the case and therefore use a 14 day vision period. This period shall begin on the day the order is placed.
    If you want to make use of the option to return a product, you should send an email to info@bracketoofficial.com stating your name and order number. You will then receive a confirmation email with further instructions.

    Products you return must always be returned undamaged, unopened, in the original packaging and sufficiently franked.
    A return may disappear.

    The damage suffered by missing mail items is not reimbursed by Bracket Official.

    If the return shipment meets all the above conditions, the purchase amount will be refunded within 14 days excluding the calculated shipping costs.

    Address details for returns:
    Shooting barrel 4D
    5708 HX Helmond
    Netherlands

    Please note: Return charges are for the customer.

    We don't give money back on sales items.

  • We aim to send the order within 2 working days.

    So it may be that you place an order on Monday and that it's only in a week later. We work Monday to Friday. No work is done on weekends.

    I didn't receive a shipping confirmation, how do I solve this?
    It may be that these are stopped by the spam filter of your email program. We advise you to check the spam filter settings and to adjust them if necessary. If you do not come out, please contact us, we will be happy to help you.

Bracket on the future

In 2020, BRACKET was revived under the flag of J. Ottenheijm.com. Making Bracket's focus more lie on signature caps, signature t-shirts, swimming wear and other signature clothing.

We will continue to do our best to continue to develop your signature clothing with pleasure and passion.